BBB reports on known marketplace practices. Travelocity will match better deals and give customers $50 travel coupons for future trips. Travelocity Hotel Cancellation Rip Off, Beware!!!! They are a SCAM!!! BBB accredited since 8/8/2016. The latest complaint refund problem was resolved on Oct 09, 2014. This scam adds $36 to the cost of the tickets--making Travelocity more expensive than the next service. For Users TripAdvisor reviews on page Good range of destinations Against Very high prices I'm begging you. Our content is intended to be used for general information purposes only. A link has directed you to this review. 5. Travelocity reviews first appeared on Complaints Board on Jul 19, 2006. ! BBB Business Profiles generally cover a three-year reporting period. I use Expedia to get … In addition, there are some great people to work with and you can learn a lot. This company is not yet authorized. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. They said the airline has a policy. Contact Information. Recent recommendations regarding this business are as follows: "Don't use Customer Service is just a bout … Be the first one to find this review helpful. BBB remains operational and focused on serving our business community. Original review: April 20, 2021. Enjoy reading our tips and recommendations. Looking for more information? They tell you they will connect you with someone but after hours of waiting no one's there. Utterly ridiculous. On March 30 2012 I called Travelocity to book a flight for six people to Flordia for July 21 2012 in the amount of $669.60. Travelocity "support" I feel was fraudulent and I will be reporting this to BBB and every travel review website I can find. It is obvious that this is quite purposeful as they dont make any money from dealing with rebooking with credits. Not my wife. 183 Travelocity reviews. 2. Booked a honeymoon trip through Travelocity yesterday 3/25/2021. Vacation packages: I understand that every business is facing challenges due to a pandemic, but this has been next-level manipulative. We value your privacy. They have an A+ rating with the BBB. I was told to contact Travelocity and cancel the insurance I purchased. Travelocity Reviews by Location. Something terrible has changed in the past few months. All customer reviews are handled by the BBB where the company is Headquartered or a central customer review processing location. I would have travelled in 2020 when I could go but again due to an unforeseen pandemic I was unable to. I booked from travelocity for 4 days hotel , it mentioned all in CAD $ but end up charged me all in USD $ , but they made me wait for than 2 hrs on phone and told me will refund me the 100$ CAD difference in 72hrs , end up nothing happen , don't think it can be cheaper book from that web site or will loss big money !! I DIDN’T CANCEL, THE AIRLINE DID AND I HAVE THE EMAIL TO PROVE IT. How could anyone at that time have had a policy for a pandemic. They have very generous time-off benefits and the flexibility to work from home when necessary. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Because she frequently has medical issues, I purchased the optional Flight Protection insurance. Waited 30 minutes for agent who, in my mind, faked a missed connection as soon as I said I wanted to cancel. See reviews below to learn more or submit your own review. Travelocity’s site said I could not book seat assignments for a segment of our trip, and it would have to be done through the airline directly. Travelocity review Travelocity may not be the lowest-priced online travel agency, but families will appreciate its package deals. This happens on a desktop, mobile browser and in the app. I first want to say that I have used Travelocity for years up until recently with no issues. I was issued a credit to the airline to use by December of 2021. BBB Business Profiles are subject to change at any time. *Consumer Suggestion: Legal Crooks often times that a court can rule against a company because they did business according to the "letter" of the law but not the "spirit" of the law. BBB Business Profiles may not be reproduced for sales or promotional purposes. I insisted on speaking with a manager, and now I have to wait 12 hours for someone to respond. Your experience can help others make better choices. ConsumerAffairs is not a government agency. What a shame. The latest review Credit usage was posted on Apr 20, 2021. Travelocity e-mailed me two days later saying there was a problem with the booking 3. Booking was easy. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Made the change - paid the fee. Travelocity is an online booking site for business and leisure travel services, for users in the United States and Canada. Location of This Business3150 Sabre Dr, Southlake, TX 76092-2103, Headquarters5400 LBJ Fwy Ste 500, Dallas, TX 75240-1019. Could NOT cancel on their website ("Due to technical difficulties"). Its location on this page may change next time you visit. If you are booking any sort of travel, cut out the predatory middleman and use Google Flights. I called Travelocity and asked for a refund in March of this year due to not seeing a lot of changes in covid and the spread, all things which are out of my control. Travelocity reviews first appeared on Complaints Board on Jul 19, 2006. Mission and values Explore company values, community, the relevance of the mission and moving on. As a matter of policy, BBB does not endorse any product, service or business. Also, if you are philanthropic, Travelocity does a lot with charity and sustainability. Was assured previous fee would be refunded (still waiting). It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Book Bbb Inn Gay Hotel & Save BIG on Your Next Stay! Tried chatting online. Travelocity is one of the best places for work-life balance. Realized that it was all Saver fares and wouldn't be able to choose seats. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. In Mar. Hotels: Also see scores for competitive products Travelocity lists rooms from over 271,000 hotels around the world. I think the Sears Roebuck Catalog had more sophisticated phone support. But this wasn't even via the "cancel" option on the phone - it was hidden in another option. ⚠ Unsupported Browser Detected ⚠ ... Access the headquarters listing for Travelocity here. Vacation packages can help travelers save money getting to and staying in their destination cities. On hold for hours and finally found an electronic telephone option that allowed me to input my itinerary numbers, one key at a time, to cancel. However you can't talk to anyone either by phone or by messenger to discuss the problem. Except for the leftover which they steal for themselves. By Aaron McCarter 24 May 2018. I will not use them again. Inspirational guides: How do I know I can trust these reviews about Travelocity? On my return, I complained to Travelocity. We had A trip booked May 2020 but due to covid and everything being shut down we had to cancel. All Rights Reserved. Mobile app: See BBB rating, reviews, complaints, request a quote & more. This has been a nightmare. So it appears I am out $600. | Read 61-80 Reviews out of 8,107 Start Saving Today! However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. I've now been on the phone for an hour. And yes: I am a real person, Travelocity did not request this review - and they did an excellent job in all respects. Beware of booking with Travelocity ! Travel Agency in Dallas, TX. Through their website, customers can access deals for vacation packages, flights, hotels, car rentals, and cruises; as well as book complete trips worldwide. Get buying tips about Travel Sites delivered to your inbox. Travelocity is a Dallas-based travel company owned by Sabre Corporation, a travel technology company that has been in business since 1960. Book Leo BBB & Save BIG on Your Next Stay! Travelocity is a great tools to book your vacation at awesome rates; you can do things such buy a plane ticket, search for hotel accommodations, or reserve a rental car. I've booked numerous vacation packages through Travelocity. Original review: April 20, 2021. Long story short, I think I'm going to lose my entire "credit," because they design the system so it's impossible to use it. I've gone ahead and bought the ticket independently because I was afraid they would be unavailable by the time this gets resolved. Please use a recent version of Chrome, Firefox, Safari or Edge to view BBB.org. I would feel in better hands buying snake oil from the MyPillow guy. Unsubscribe easily. The trip is over 2 months in the future. Beware of the fine print my friends. I made sure that the representative repeated all my information, since he could not speak english clearly. Will not fly Air Trans or use Travelocity again. It stated I had to call. No customer service! When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. I will never use Travelocity again. Unsubscribe at any time. | Read 101-120 Reviews out of 7,998 I was told they sent a request to the airline which is Aer Lingus and they refused a refund. Sign up to receive our free weekly newsletter. I had about $1200 credit from my cancelled flight and new flight cost about $700. Real reviews from real people. Vacationers who don't know where to go can use Travelocity guides to get inspired. We don't get that time back. Received ticketing and schedule change confirmation from Travelocity 6. I have used Travelocity for years, aggregating all my leisure and work hotel reservations into their system and was always happy. Counting the six hours I spent with their chat "support" last night, and the four hours I waited for an American Airlines callback, I've now spent approximately 0.2% of my life dealing with a flight credit that could have been handled in 5-minutes. Will never use them for booking again! They went to bat for me. The overall rating of the company is 1.5 and consumers are mostly dissatisfied.. I had to cancel a trip last year due to Covid restrictions, and I wanted to use my travel credit for a new trip. Travelocity has an average consumer rating of 2 stars from 170 reviews. Do NOT use TRAVELOCITY. Then I tried by chat. Thank you, you have successfully subscribed to our newsletter! The upshot is that they tried to charge me $1,100 for a flight that was listed as $295 on their website, and on all other searches I tried. It isn't possible to speak with a Travelocity person on the phone, so I was on a chat for 75 minutes. Internet *Consumer Comment: The terms and conditions are subject to Travelocity's interpretation! The reason I'm on hold in the first place is that Travelocity is attempting to fraud me out of $900 I spent on a flight that was canceled due to COVID. All customer reviews are handled by the BBB where the company is Headquartered or a central customer review processing location. I am very upset as I have used them many times in the future and always had good results. Only problem is that Travelocity’s confirmation number was an Alaskan Airlines code, but the flight was operated by American Airlines. If I could give them a NEGATIVE RATING, it would be -10. I'm writing this as the clock ticks to hour four of my hold time with Travelocity customer "support". I was told I cancelled my trip March 26th 2020 and couldn’t get a refund. Book Villa BBB & Save BIG on Your Next Stay! We aim to provide readers with the most up-to-date information available about today's consumer products and services. A free inside look at company reviews and salaries posted anonymously by employees. I wish to echo several other similar complaints about using credits from covid related cancellations. I've purchased a flight with the protecting plan to find out that not only I am not getting my money back but they are not even going to issue a credit! I will never book with these predatory frauds ever again, and I advise you to do the same. Unsubscribe easily. Travelocity's mobile app offers exclusive discounts and lets travelers access their reservations on the go. Read consumer reviews to see why people rate Travelocity.com 2.5 out of 5. I will no longer use them in the future to make any reservations. Travelocity "support" I feel was fraudulent and I will be reporting this to BBB and every travel review website I can find. This terrible organization becomes UNAVAILABLE when it's time to cancel one of their reservations. Travelocity was outstanding in resolving my complaint. Travelocity was first mentioned on PissedConsumer on Feb 25, 2008 and since then this brand received 902 reviews.. Travelocity ranks 123 of 595 in Travel Agencies category. It has taken nearly 4 months, and numerous e-mails from them to finally tell me the resort will not process a refund of issue a voucher. Decided I needed to cancel and book standard fares. 3 days and … Join the 7,998 people who’ve already reviewed Travelocity. They said there were extra fees due to the restrictions on the original flight (though it was a standard flight, nothing unusual about it). Upon picking up the rental car I was informed that the insurance I purchased was not complete and would leave me liable for loss of use time. They then indicated I would have to wait two hours to know if I would get the tickets in question and indicated they emailed me which has not happened. They told me they would keep the difference and not allow me to use that $500 against any other flights!! I have been told that I can book by December and travel by March of 2022. Lo and behold, she had a medical issue that rendered her unable to travel at the scheduled time, and I tried to cancel the flight Unfortunately this browser is not supported. Compare Reviews, Photos, & Availability w/ Travelocity. 07, I booked a flight through Travelocity for my elderly mother. Access the headquarters listing for Travelocity, International Association of Better Business Bureaus. 4. All complaints are handled by the BBB where the company is Headquartered or a central customer complaint processing location. There is ZERO ability to cancel a hotel reservation (which is fully cancellable as per terms) online. The latest review Mistake in rebooking after flight cancelation was posted on Apr 15, 2021. San Antonio, TX (17) Wilkes-Barre, PA (10) Southlake, TX (8) Hanover, PA (5) Dallas, TX (4) See more Travelocity reviews by location. Travelocity Overview. I am trying to cancel a car as you can't make the trip. I have used Travelocity for years and never had these problems communicating with them. Buyer beware! No human online but I was able to make a new flight reservation but only for myself. Travelocity has an average consumer rating of 2 stars from 168 reviews. Then I had to press number 1 to continue and the system did not recognize I was doing that. Discussion topics at Travelocity. We value your privacy. See BBB rating, reviews, complaints, & more. Great. I will never use this site again for any travel and in the future will never use third party websites to book my trips. Travelocity Reviews. Travelocity "support" I feel was fraudulent and I will be reporting this to BBB and every travel review website I can find. I was a first time renter at VRBO and believed the apartment pictures were beautiful, clean and real. This rating reflects BBB's opinion about the entire organization's interactions with its customers, including interactions with local locations. Their agent tried to pass off a fee bump as an airline fee when the airline clearly states there is no fee. Join the 8,107 people who’ve already reviewed Travelocity. Average of 6 Customer Reviews The latest complaint refund problem was resolved on Oct 09, 2014. Price guarantee: Find out what genuine customers have said about Travelocity.com. Travelocity hasn't even put in the effort to give the mirage that they care about you or your travel. Google Flights has the exact same functionality. Find 853 listings related to Travelocity in Austin on YP.com. It never actually cancels your reservation, just keeps asking the same questions and ignoring when you type cancel. Compare Reviews, Photos, & Availability w/ Travelocity. BBB Rooms Praça do Ratinho Goiânia GO Hotel Goiania You should know Upon check-in, parents or a legal guardian traveling with children under 18 years old are obligated to present the child's birth certificate and an identity card with photo (passport, for example). I will book 100% of my future hotel reservations through Travelocity. They've stole $2700 from me, they are CRIMINALS! This past year due to covid, I needed to cancel my trip to Mexico. However it is now April of 2021 and Covid is still ongoing with a time when I don’t feel it is still safe to travel this year. Average of 191 Customer Reviews Read HQ Reviews I used the call back option and the call back took 6-10 hours to occur. So hung up in the end. The rest was terrible. First I tried by phone. Imagine an international flight on my honeymoon not being able to sit with my fiance! Your experience can help others make better choices. For more information about reviews on ConsumerAffairs.com please visit our There are also travel packages available which makes it more cost effective than booking everything separately. After getting called back their agent "Vicky" stated it would be $78 more per ticket for five tickets - then lost everything, started over and bumped it to $109 more per ticket. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. See more Travelocity reviews by job title. Copyright © 2021 Consumers Unified LLC. In today's world, a fully cancellable booking should be cancellable electronically and it should be as fast and easy - a 10 second click - as making the initial reservation. Most businesses operating in the 21st century can provide an automated callback. Shame on them. All customer reviews are handled by the BBB where the company is Headquartered or a central customer review processing location. Their agent tried to pass off a fee bump as an airline fee when the airline clearly states there is no fee. Also took over an hour on the phone to straighten it out and then get my "privilege" seats. See reviews, photos, directions, phone numbers and more for Travelocity locations in Austin, TX. Start Saving Today! We’ll start sending you the news you need delivered straight to you. They can say you get a travel credit, but you don't actually get one. Start Saving Today! Looking for more information? 3150 Sabre Dr. Southlake, TX 76092-2103 Travelocity was first mentioned on PissedConsumer on Feb 25, 2008 and since then this brand received Compare Reviews, Photos, & Availability w/ Travelocity. In March of 2020 I booked a flight to Ireland thru them which was cancelled by the airline in March 26th due to shutdown from Covid. Access the headquarters listing for Travelocity here. Back and forth between airline and Travelocity for an hour, somehow booking was canceled. While talking with the agent I researched the same flights ON TRAVELOCITY again and found them for only a $8 bump. FAQ. While talking with the agent I researched the same flights ON TRAVELOCITY again and found them for only a $8 bump. I had to change flights due to Covid - I followed the steps on Travelocity and selected the new flights. You are not going to be able to contact them, I've been trying for the past 3 weeks, on hold for 7+ hours every day! And there is ZERO customer service when you call. When you click cancel, a virtual chat box opens which keeps asking the same questions over again. Not Travelocity. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate.